Please read and understand these policies before using UniMart
General Terms
- This platform acts as a neutral facilitator for transactions between CUHK-SZ community members.
- All users must conduct themselves respectfully. Harassment or fraudulent activity will result in a permanent ban.
- All payments are final and securely held by the platform until the transaction is successfully completed. Do not pay sellers directly.
- The platform is not responsible for the quality, safety, or legality of items listed. Buyers purchase at their own discretion.
Seller Responsibilities
- You must provide accurate product descriptions and clear, recent photos of your items. Misrepresentation is grounds for a refund claim.
- You must upload a valid Profile QR code to your profile before listing and selling items.
- Once a payment is confirmed by an admin, you are obligated to deliver the item within 48 hours.
- CRITICAL: If you fail to deliver within 48 hours, the buyer will automatically receive a full refund and you will not be paid.
- You must confirm the delivery on the "My Sales" page, including uploading proof (e.g., a photo of the item at the delivery location).
Buyer Responsibilities
- You are responsible for reading the item description and viewing all photos before purchasing.
- You must upload your personal Profile QR code to your profile. This is mandatory before placing orders.
- Upon receiving your item, you have 48 hours to either "Confirm Receipt" or "Request Refund" from your "My Orders" page.
- If no action is taken within 48 hours of the seller marking the item as delivered, the order will be automatically completed, and payment will be released to the seller.
Refunds & Disputes
- Refunds can only be requested for items that are not as described, broken (if not disclosed), or not delivered.
- Automatic refunds are issued if sellers fail to deliver within the 48-hour deadline.
- To request a refund, you must provide a clear reason and strong photo/video evidence. Failure to provide sufficient evidence will result in your refund request being denied.
- If a refund is requested, the seller will be notified to review the claim and retrieve the item. The seller can approve or deny the request.
- If the seller denies the refund request, an admin will mediate. The admin's decision, based on the evidence provided by both parties, is final.
Platform Fees
- The platform charges a 1% service fee plus ¥1 fixed fee on each transaction.
- This fee covers payment processing, dispute resolution, and platform maintenance.
- Sellers see their expected payout amount before listing an item.
Delivery Process
- All items must be delivered to platform-designated spots at the buyer's college.
- There is no direct meeting between buyers and sellers.
- Sellers must upload photo proof of delivery showing the item at the designated location.
- Buyers must pick up their items from the designated spot within 48 hours of delivery notification.